Service Level Agreements: Why are they so hard to track? Just do the math!
I have worked with many customers to track service level agreements in their Business Service Management (BSM) implementation. I can honestly say that there is only one thing that all of the projects...
View ArticleCIOs Need to Make Mobile-Social-Cloud Fit
Rather than fighting the growing trends of mobile, social and the cloud; find a way to make it work for you using systems you already have in place whenever possible.
View ArticleTop Reasons We Have Not Reached SLA Nirvana – Yet
Why aren't we at Service Level Agreement (SLA) nirvana? I mean really, we have had SLA tools for 10, 15 years or more. You probably have 1 or 10 or more tools that measure SLAs, of which most probably...
View ArticleBSM Succeeds when…
Business Service Management practices have the greatest chance of success when: The solution provides several different views of the same data. The technical team needs a few different views (top down,...
View ArticleReaching Service Level Nirvana . . .
Ok, so we aren't there yet. The first part of getting over a problem is admitting that you have one. How can we resolve the issues I brought up in my previous post? Let's talk about that now - Service...
View Article2011 Outsourcing Survey: Chasing Fast And Cheap – InformationWeek
There is no doubt the cloud and outsourcing options are here to stay and will continue to eat away at the data center. Those that deploy, monitor, manage, and measure their services in mixed...
View ArticleCMDB – How do I get started?
For several years, analyst told us that you must have Discovery in order to do a CMDB project. Sure... I'll buy that concept, but it doesn't mean I have to start with it...
View ArticleMeasuring Cloud Services with a Handshake or Storm Cloud
A friend of mine, Richard Whitehead, recently posted two blogs (Two Lawyers and Shakin Up) on the topic of service level agreements, contracts and lawyers for cloud based services. My favorite quote in...
View ArticleRise of BSM 2.0 out of the Fiery Failure of BSM Marketecture
"Data, Data Everywhere -- Not a BIT of Intelligence Anywhere" What is Business Service Management simply and why does it appear to have waned in discussion and answer the question has it failed, is the...
View ArticleITs Perfect Storm: Time for Change or Be Changed
It's that time of year when the press is filled with the latest IT predictions for the coming year. A couple of articles and surveys caught my attention as they relate to the unspoken imperative of...
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